Very well done

Best

The easiest car purchase I’ve ever had. Ryan was very thorough and made it a somewhat enjoyable process. I’d definitely recommend going to WCG, if you’re looking for a car, they are very professional, friendly and a great experience. Steve

Weld County Garage went above and beyond in supporting High Plains Crossing's Trunk or Treat event! Their team put together a fantastic trunk and helped bring smiles to residents, families, and children throughout the evening. Community partnerships like this make a real difference, and we are incredibly thankful for their generosity, creativity, and dedication to supporting local events. Thank you for helping us make the event so special!

Service department is always nice and clean. It is a very popular place to take your car to get fix.

I scheduled an oil change at Weld County Garage. Approximately every 20 minutes, someone came out to offer me another service upgrade. Apparently, there was plenty of time to upsell, but not enough attention paid to completing the service properly. After leaving, I had to turn around and go back because my dashboard display had been changed, and I couldn't figure out how to restore the settings I was accustomed to. An employee reset it, and I thought that was the end of it. Fast forward to the next time I started my car. My dashboard lit up with service ... Read More

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Google - Oct 25, 2026

I scheduled an oil change at Weld County Garage. Approximately every 20 minutes, someone came out to offer me another service upgrade. Apparently, there was plenty of time to upsell, but not enough attention paid to completing the service properly. After leaving, I had to turn around and go back because my dashboard display had been changed, and I couldn't figure out how to restore the settings I was accustomed to. An employee reset it, and I thought that was the end of it. Fast forward to the next time I started my car. My dashboard lit up with service warnings, including indications that the oil change hadn't been performed. Apparently, the maintenance indicators hadn't been properly reset. I'm certainly not driving 45 minutes back to have them correct something that should have been done before I left. At this point, I'm inclined to return the vehicle at the end of my lease and take my business elsewhere. **My suggestion: Stop focusing so much on upselling customers and start focusing on doing the job they actually came in for — and doing it right the first time.**

It was an easy experience. I knew the vehicle i wanted when I showed up, they didn't try and sell me on something else and managed to get me a better APR than my bank.

Weld County Garage staff were polite, honest, and not pushy about making a purchase. Their receptionist (Jess, I believe) was incredibly sweet and attentive. Gary and Alex were efficient and went into great depth to explain each step of the process for a first time buyer like myself. At no point did I feel like I was rushed or unclear on what was going on, which was an experience I had at a dealership just a few days before and had me very wary. Unfortunately, we don’t live close to WCG, but I would gladly continue to use their ... Read More

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Google - Oct 7, 2026

Weld County Garage staff were polite, honest, and not pushy about making a purchase. Their receptionist (Jess, I believe) was incredibly sweet and attentive. Gary and Alex were efficient and went into great depth to explain each step of the process for a first time buyer like myself. At no point did I feel like I was rushed or unclear on what was going on, which was an experience I had at a dealership just a few days before and had me very wary. Unfortunately, we don’t live close to WCG, but I would gladly continue to use their services if I did. I might stop by on the way pack from RMNP, on occasion! Also, side note, they have some beautiful classic cars on display in their facility!

Joe, at the counter parts store was very helpful and knowledgeable.

Go see Ryan, he will take care of you. He’s knowledgeable, professional and easy to work with.

I had a wonderful experience buying my Terrain from Weld County Garage. Raul Perez and Kevin Kennedy were incredible. They put so much time and effort into finding exactly the Terrain I wanted, and I could tell they genuinely cared about getting it right for me. I’m so grateful for everything they did to make it happen. They made the sales process easy, and Alex Rodriguez was just as helpful with financing. What stood out most was the help after the purchase. Raul and Kevin took the time to walk me through the features and answer my questions so ... Read More

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Google - Sep 20, 2026

I had a wonderful experience buying my Terrain from Weld County Garage. Raul Perez and Kevin Kennedy were incredible. They put so much time and effort into finding exactly the Terrain I wanted, and I could tell they genuinely cared about getting it right for me. I’m so grateful for everything they did to make it happen. They made the sales process easy, and Alex Rodriguez was just as helpful with financing. What stood out most was the help after the purchase. Raul and Kevin took the time to walk me through the features and answer my questions so I felt comfortable and informed before driving away. All three were friendly, patient, and a pleasure to work with. Thank you, Raul, Kevin, and Alex!

Came from Morrison Colo for a used Toyota . Having purchased over 50 cars in my life I have experienced everything from terrible to a great experience. For me to leave a review it has to be at one end or the other . The people at Weld County garage were a pleasure to deal with . Quick and easy to reach a win win deal- treated me like I was buying a 100k Denali not a 15k Toyota . I’d drive up to Greeley to do business with them again in a heartbeat. My sales rep Raul was a pleasure. And the business ... Read More

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Google - Sep 17, 2026

Came from Morrison Colo for a used Toyota . Having purchased over 50 cars in my life I have experienced everything from terrible to a great experience. For me to leave a review it has to be at one end or the other . The people at Weld County garage were a pleasure to deal with . Quick and easy to reach a win win deal- treated me like I was buying a 100k Denali not a 15k Toyota . I’d drive up to Greeley to do business with them again in a heartbeat. My sales rep Raul was a pleasure. And the business office manager made life so quick easy and fair . See these guys when u need a vehicle. They are all stars !!!!!

Excellent customer service here and the y made the car buying process super easy.

Gerry and the gang and weld county garage were amazing. Didn’t feel pressured got me in what I needed and made the purchase process so simple and seamless thank you all!

Kirk was wonderful, helpful and personable! We enjoyed working with him!

Great experience at WCG! Raul and team made the process seamless, always quick to answer any questions and provide information (which was very beneficial with them being 1+ hour away). I'd highly recommend them to anyone in the area thats looking to get into a GM vehicle!

I had an issue with service in Greeley, so I went in to talk to somebody. I ended up talking with Ryan Brazil and he was very helpful and listened to my concerns. He went and discussed the issue with the service representative and was very good at getting some movement on getting my service issue moving through the process.

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Bought a new truck from out of state. Took it into WCG for a full diagnostic's panel. Melinda helped me up front. She has been in direct contact with me and has been honest and forward. She was a huge help! The maintenance shop sent videos of what they inspected, and gave honest feedback throughout that process. I am extremely pleased with my experience here. I would fully recommend them. They are a busy shop, so be prepared for that. The good ones normally are! Thank you WCG!

Absolutely amazing experience. This is one of the best experience I had. Sales personnel were amazing management were amazing. I definitely recommend this dealership. Best service and best price.

absolutely the worst from the girls who schedule the appointments to service they never answer the phone and just put me on hold

Got into a beautiful 23 4 runner, cant wait to take it up to these beautiful trailheads of ours. Thanks Kirk.

⭐⭐⭐⭐⭐ Absolutely Flawless Experience with Kevin Kennedy at Weld County Garage!If you are looking to buy a vehicle without the usual dealership headaches, do yourself a massive favor and ask for Kevin Kennedy at Weld County Garage. Having purchased 3 to 4 vehicles from Weld County Garage over the years, I already had high expectations, but Kevin completely redefined what car buying should look like and delivered my best experience yet.From the absolute second I walked through the doors, the atmosphere was incredible. I have to give a massive shoutout to Jess at the front desk—hands down, she is part ... Read More

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Google - Aug 27, 2026

⭐⭐⭐⭐⭐ Absolutely Flawless Experience with Kevin Kennedy at Weld County Garage!If you are looking to buy a vehicle without the usual dealership headaches, do yourself a massive favor and ask for Kevin Kennedy at Weld County Garage. Having purchased 3 to 4 vehicles from Weld County Garage over the years, I already had high expectations, but Kevin completely redefined what car buying should look like and delivered my best experience yet.From the absolute second I walked through the doors, the atmosphere was incredible. I have to give a massive shoutout to Jess at the front desk—hands down, she is part of the friendliest, most kind reception staff I have ever met at any car dealership. Jess checked on us frequently, made us feel deeply welcome, and made sure we never went thirsty. Her relatable, attentive, and wonderful customer service set the tone for the entire visit before we even sat down to talk business.That elite level of service continued perfectly with Kevin. He is a true professional. Even though Weld County Garage is a premier GMC and Buick dealership, Kevin knew their entire pre-owned inventory inside and out and expertly guided me into a beautiful 2024 Nissan Pathfinder. He was incredibly knowledgeable, patient, and thoroughly answered every single question about the Pathfinder's features and technology.What struck me most was his zero-pressure approach. He wasn’t focused on just turning over inventory or pushing me into something that didn't fit; he genuinely cared about finding the perfect vehicle that matched both my lifestyle and financial goals. He took the time to walk me through everything, ensuring I was 100% confident before we even talked about numbers. When it came to the paperwork, the level of honesty and transparency he maintained was refreshing. There were no hidden surprises or sudden shifts in the deal.Weld County Garage already has an excellent reputation in Greeley, but team members like Kevin and amazing people like Jess at the front desk are the exact reasons I keep coming back as a repeat buyer. They treat you like family, keep you updated at every step, and deliver a 5-star experience from start to finish. I will be recommending Kevin Kennedy to all my friends and family. Thank you, Kevin, Jess, and the whole team for making this purchase an absolute pleasure! ( 2nd car bought from Kevin)

Got Chevrolet parts here that I couldn't get at the Chevy dealer

Could have programmed my new key for free. As I did buy the car there

Awesome!

Easy company to do business with Great experience

Kirk helped me right when I got there. We were done with the whole deal a couple hours later. I am very pleased with my car

WCG is just great. Everyone is polite, friendly and professional. I generally stay and wait for my car being serviced, and the waiting area is very comfortable. I'm always kept updated to the progress of the service. WCG takes good care of my car and I do recommend them for service.

Wow! Today I stopped by Weld County Garage to get an estimate for the first service on my GMC Terrain Elevation, only to find out that my first service is FREE! What a wonderful surprise! I purchased my GMC in April 2026 and have been incredibly impressed with the technology, comfort, and safety features. As someone who is 5’2” and has always driven smaller sedans, I was initially a little hesitant about owning an SUV. However, I now feel so much safer and more confident driving my Terrain. The 360-degree cameras and additional tech features give me better visibility. I also love ... Read More

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Google - Aug 15, 2026

Wow! Today I stopped by Weld County Garage to get an estimate for the first service on my GMC Terrain Elevation, only to find out that my first service is FREE! What a wonderful surprise! I purchased my GMC in April 2026 and have been incredibly impressed with the technology, comfort, and safety features. As someone who is 5’2” and has always driven smaller sedans, I was initially a little hesitant about owning an SUV. However, I now feel so much safer and more confident driving my Terrain. The 360-degree cameras and additional tech features give me better visibility. I also love having the extra space when I travel. I can fit my luggage comfortably and even have room for coffee tables and other furniture when needed! I am also very impressed with OnStar Services. Knowing that roadside assistance and help are just one button or phone call away gives me an added sense of security. 🙏🏻 I was also pleasantly surprised that my automobile insurance did not increase. In fact , I am actually saving money on my insurance! Looking back, I am so grateful that I stopped by Weld County Garage before purchasing a vehicle from the Toyota dealership. I wholeheartedly believe God led me to GMC during one of the biggest transitions in my life. A huge thank you to Corbett Kurtz, Express Service Advisor, and Alex Rodriguez, Sales Manager, for taking the time to guide me, educate me about my first service, and provide valuable information about maintaining my vehicle. Your customer service and willingness to help truly mean a lot. And to Kirk, my sales representative,thank you! I am forever grateful for your patience, encouragement, and continued communication throughout my entire car-buying journey. You encouraged me to learn everything I could about my vehicle, and I truly appreciate that. Everyone, I absolutely LOVE my new GMC Terrain and honestly cannot see myself driving anything else! ❤️ Thank you to the entire team at Weld County Garage for the exceptional customer service, professionalism, and genuine care you have shown me. I am truly grateful for such a wonderful experience! Five stars all the way! ⭐⭐⭐⭐⭐

Yoana was great,she helped with what I needed and answered all of my questions

We went in to test drive pickups and walked out purchasing one! Kevin was fantastic to work with as he is friendly, knowledgeable and wasn’t pushy. He made us feel like family and made the whole process very easy. Alex in finance was also great to work with. We will definitely be purchasing future vehicles from Weld County Garage!

We recently purchased a 4 year old vehicle from Axel in sales with help from Roman in financing. The process was smooth and pleasant. Thank you WCG!

Very positive experience. The atmosphere at Weld County Garage is one that welcomes you and makes you feel so comfortable. There was absolutely no high pressure salesmanship when we purchased our 2027 Terrain.

No bathroom during cars and coffee

2.5hrs for a scheduled oil change is ridiculous. This has been happening more often with all our work trucks we bring in.

It was professional and kind

Loved working with Kevin. He made the process not only painless but enjoyable.

Kevin Kennedy is an amazing salesman! I’d highly recommend working with him for a low pressure vehicle purchase! He truly wants you to get the vehicle you want and can afford. This is the 3rd or 4th vehicle I’ve purchased from Weld County Garage and I’m never disappointed!

The man was not helpful and I had many questions.

Raul and Everett were a huge help and very kind and honest throughout the whole process. They got me into a very reliable SUV

Purchased a new truck. The sales team at WCG. Are the best I've ever dealt with. They go the extra mile to make sure of your purchase is the right fit for you!! I've been a returning customer for years now. WCG. Just can't be beat! Highly Recommend.

EXCELLENT SERVICE.. EASY AND SMOOTH PAPERWORK!

Thorough Inspection uring oil change, Timely, and always given back clean and complete.

Eric Branch was a very personable salesman, easy to talk to, fun, and wasn't pushy at all.. Test drove a couple trucks, decided on one and signed immediately with their finance team.. An overall great experience and communication was spot on.

Good service

My sales guy Kirk really helped me a lot. Very impressed with everyone else as well.

I purchased an FJ Cruiser from Weld County Garage on Monday, and our sales associate, Joseph Renner, made it the best car-buying experience I’ve ever had. He did everything in his power to make the process smooth, quick, and completely hassle-free. The entire experience was straightforward and free of any nonsense. We agreed on a fair price very quickly, and from there it took less than an hour for the vehicle to be detailed and ready to go. Joseph was great. His attention to detail and down to earth personality made him a pleasure to work with.

GREAT SERVICE! Never have experienced such an easy way to purchase a vehicle . The gentleman that helped us did an amazing job . Super grateful ✔️

Enjoyed working with the salesmen and WCG is a Christian based company, so they treat you with respect and fairness.

Very bad communication skills. They told us one thing and turned around and said something different chargers 450.00 that we might need a battery or an air filter. Put the way people are struggling nowadays lasting we need is a garage pull the wool over our eyes and try to stick it where the sun don't shine.. avoid weld county garage if possible you may end up homeless.

They require to keep a car for 48 hours just to do a diagnostic. That's 2 WHOLE DAYS, which is utterly ridiculous! For a family with only 1 car that is just not doable and an absurd requirement. NOT happy with their attempt at service. Got the car in and repaired with someone else before Weld county garage would have even deigned to look at it. This policy is a disservice to the community.

Top notch customer service. Everyone is friendly and easy to work with. Makes the process smooth worry-free.

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Ive bought at least 20 trucks from Perry Cogburn over the last two decades. His service is undeniable. Delivers each truck to my doorstep. No reason to search anywhere else. Top notch. I’ve referred several friends to him who are still using him. Randy

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I called this dealership to ask about getting my car in for service and had a very disappointing experience. The representative I spoke with, Christy, was extremely rude when I couldn’t immediately answer what engine size my vehicle has. I tried explaining the noise my car was making so I could get some guidance, and instead of helping, she laughed at me and then hung up the phone. As a customer, I don’t expect to be mocked for not knowing technical details. I was calling for help, not to be embarrassed. I was also considering purchasing a new ... Read More

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Google - May 9, 2026

I called this dealership to ask about getting my car in for service and had a very disappointing experience. The representative I spoke with, Christy, was extremely rude when I couldn’t immediately answer what engine size my vehicle has. I tried explaining the noise my car was making so I could get some guidance, and instead of helping, she laughed at me and then hung up the phone. As a customer, I don’t expect to be mocked for not knowing technical details. I was calling for help, not to be embarrassed. I was also considering purchasing a new vehicle from this dealership, but after this interaction, I will never bring my business here and will be advising others to stay away as well. This was completely unprofessional and has permanently changed my view of this dealership.

5 Stars for Glenn Zaffree and the Team at Weld County Garage! ​I just picked up my brand-new 2026 GMC Canyon AT4 in Sand Dune, and I couldn’t be happier with the experience at Weld County Garage. ​Huge shoutout to my salesperson, Glenn Zaffree. From the start, Glenn treated me with a level of professionalism and transparency that you just don't find at every dealership. I was trading in my 2024 Subaru Forester, and Glenn worked hard to get me a very fair, competitive value for my trade that made the numbers work perfectly for my new lease. ​What I appreciated ... Read More

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DealerRater - May 3, 2026

5 Stars for Glenn Zaffree and the Team at Weld County Garage! ​I just picked up my brand-new 2026 GMC Canyon AT4 in Sand Dune, and I couldn’t be happier with the experience at Weld County Garage. ​Huge shoutout to my salesperson, Glenn Zaffree. From the start, Glenn treated me with a level of professionalism and transparency that you just don't find at every dealership. I was trading in my 2024 Subaru Forester, and Glenn worked hard to get me a very fair, competitive value for my trade that made the numbers work perfectly for my new lease. ​What I appreciated most was the 'Advisor' approach Glenn and the management team took. They didn't just push a sale; they worked with me on the math to get to a AWSOME lease and putting me in a premium, high-performance truck. They even made sure to apply my military discount without me having to jump through hoops. ​The 2026 AT4 is an incredible machine the stance and the Sand Dune color are head-turner but the service from Glenn and the rest of the staff is what will bring me back. If you’re looking for a sophisticated, no-pressure buying process in Greeley, go see Glenn at Weld County Garage.

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I've bought 2 different vehicles here great experience, but recently I've has a horrible experience with service, my 17 Yukon Denali has been in and out of this place (7 times since October 2025), been without it for most of 2026 for issues that have not been corrected, recently got it back and was told "everything is good to go" drove it about 5 miles when the whole car shut off on the highway nearly taking me and my family off the road 2 times! Took it back in got it back the next day was told the heat guard on he starter ... Read More

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Google - May 1, 2026

I've bought 2 different vehicles here great experience, but recently I've has a horrible experience with service, my 17 Yukon Denali has been in and out of this place (7 times since October 2025), been without it for most of 2026 for issues that have not been corrected, recently got it back and was told "everything is good to go" drove it about 5 miles when the whole car shut off on the highway nearly taking me and my family off the road 2 times! Took it back in got it back the next day was told the heat guard on he starter was loose causing it to touch wires and inturn was shorting out my yukon so I took it back and a week later I get an oil leak. Done.. took it somewhere else. 1 thing after another weeks with no updates, 7 different opportunities to get it right I've been incredibly patient with them and nothing, you can only give so many chances.

⭐ “I called to cancel my oil change appointment in Greeley, and the person who answered wasn’t very friendly. I said ‘thank you’ and didn’t receive any response. I like this place, but kindness should always be part of customer service. A simple acknowledgment goes a long way — it makes people feel respected and valued.”

Pretty sad that I’ve showed up twice (yesterday and today), and service has been bad. Yesterday 02/13/2026 rep seemed like he didn’t want to work. Today 02/14/2026 rep was willing to work with me but seemed like management didn’t have urgency to apprise my truck. I have been a customer before and have bought 2 previous vehicles here. Customer service is not the same as before. They seem like every other dealership in Greeley with no sense of urgency.

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I have purchased three C8 Corvettes and one Denali HD from the Yoder brothers since 2020. Over the years, I have also had multiple service visits that were previously satisfactory. This review reflects the current state of the Weld County Garage Service Department, which has significantly declined. My recent service history includes: 2/21/2023 – Oil Change, 15W-40 Mobil (Warranty) 8/1/2023 – Park Assist Retrofit Recall (Warranty) 1/10/2024 – Oil Change, 15W-40 Rotella Full Synthetic – $146.51 5/1/2024 – Oil Change, 15W-40 Mobil (Scheduled as Synthetic, but not performed) – $111.66 10/24/2024 – Oil Change, 15W-40 Mobil (Oil filter severely overtightened) – $104.99 The problems stem from the last three to four service visits. Between the May and ... Read More

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Google - Jan 19, 2026

I have purchased three C8 Corvettes and one Denali HD from the Yoder brothers since 2020. Over the years, I have also had multiple service visits that were previously satisfactory. This review reflects the current state of the Weld County Garage Service Department, which has significantly declined. My recent service history includes: 2/21/2023 – Oil Change, 15W-40 Mobil (Warranty) 8/1/2023 – Park Assist Retrofit Recall (Warranty) 1/10/2024 – Oil Change, 15W-40 Rotella Full Synthetic – $146.51 5/1/2024 – Oil Change, 15W-40 Mobil (Scheduled as Synthetic, but not performed) – $111.66 10/24/2024 – Oil Change, 15W-40 Mobil (Oil filter severely overtightened) – $104.99 The problems stem from the last three to four service visits. Between the May and October visits, I had a scheduled appointment where I waited 1.5 hours, only to discover that the truck was never touched. It was a complete waste of time. On 1/10/24, I switched to full synthetic oil, which was done correctly. However, on 5/1/24, I was promised that synthetic oil was again used. After reviewing the receipt and researching the part number, I confirmed that non-synthetic oil was installed instead. At my 10/24/24 visit, I requested a non-synthetic oil change and also asked for a refund for the incorrect oil change performed in May. That request was denied—with no apology. During that same conversation, Melinda informed me that my warranty was void due to the synthetic oil change performed in January by their own service department. Again, there was no apology and no offer to correct or clarify the alleged warranty issue. I requested a call from the service manager, Kristy Montoya. I received no return call, no voicemail, no message, and no apology. I followed up multiple times and experienced the same complete lack of response. As a result, I decided to perform my own oil changes. During the first one, I discovered that the oil filter had been severely overtightened. It took over 20 minutes with channel locks to remove it. Had it not come off, the filter mount would have required replacement. These experiences represent a consistently poor and unacceptable level of service. Between incorrect work, wasted time, misinformation, and complete lack of accountability or communication, Weld County Garage Service has lost my trust. I will never return for service.

Inquired about a used Buick in the morning. I asked how much shipping would be as I'm out of state around 9AM. Corresponded multiple times with the sales associate during that time. By the time he got me a shipping quote at 4PM it was "under contract." It should not take 7 hours to get a shipping quote. Aggravated that had they not been so incredibly slow I could have had the car I was interested in. Not a great sales team.

On July 26th, I brought my truck in for its initial service appointment, the day before i had a comprehensive interior and exterior detailing, including ceramic coating and paint correction completed on July 25th. The ceramic coating was freshly applied when the vehicle was delivered that Saturday morning. Following the oil service, the dealership's car wash inadvertently damaged the ceramic coating, which requires a 24 to 48-hour curing period for proper bonding. I immediately notified Brady of the situation before departing the dealership; he apologized and provided the service manager, Kristy's, contact information. Despite multiple attempts over nearly two ... Read More

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Google - Sep 12, 2025

On July 26th, I brought my truck in for its initial service appointment, the day before i had a comprehensive interior and exterior detailing, including ceramic coating and paint correction completed on July 25th. The ceramic coating was freshly applied when the vehicle was delivered that Saturday morning. Following the oil service, the dealership's car wash inadvertently damaged the ceramic coating, which requires a 24 to 48-hour curing period for proper bonding. I immediately notified Brady of the situation before departing the dealership; he apologized and provided the service manager, Kristy's, contact information. Despite multiple attempts over nearly two months, I have not received a response. Moreover, I consulted with a recommended shop, where the owner indicated the need for reapplication. The shop owner also expressed concerns about the quality of the original ceramic coating, though I emphasized the importance of the curing process. The last communication I received from Kristy was on August 29th, inquiring about the status of the recommended shop visit, and I am still awaiting a resolution. The vehicle had previously been serviced at the dealership without incident, and no car wash. The sad thing is that you would think that they would take care of there customer especially when you buy the vehicle at the same place.

Great experience! I strongly recommend Ryan for any future purchases! Will be coming to Weld county garage for future purchases!

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Ryan was amazing! He is very good at his job and has great customer service and relations. He is very knowledgable and helpful. He helped me find a great car that works for my lifestyle and my family. Thank you Ryan!!

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I’ve gotten oil changes twice here, once just recently. I noticed a small oil leak on my garage floor which appears to be coming from the oil filter housing area. I called to ask if they could take a look and I was told to just bring it in. When I arrived I was then told they have to run full diagnostics which cost $200!?!? My guess is they didn’t fully seat the oil filter and then to try and charge me to look at it? I guess I’ll be driving to Fort Collins again for service, haven’... Read More

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Google - Jun 10, 2025

I’ve gotten oil changes twice here, once just recently. I noticed a small oil leak on my garage floor which appears to be coming from the oil filter housing area. I called to ask if they could take a look and I was told to just bring it in. When I arrived I was then told they have to run full diagnostics which cost $200!?!? My guess is they didn’t fully seat the oil filter and then to try and charge me to look at it? I guess I’ll be driving to Fort Collins again for service, haven’t found anywhere in Greeley with great customer service…

(Translated by Google) It's not a reliable place for car repairs with warranties. They try to get the most out of both the insurance company and the car owner. Although they tried to be friendly, they charged me a lot, under the pretext that the insurance only covered an hour of diagnostic work (which is a lie). I would have to pay the extra time, which is not the case. When they initially called, they had to mention the estimated time: 1 hour, 1 hour and a fraction, 2 hours, etc., so what they didn't claim at the beginning, they charged ... Read More

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Google - Jun 2, 2025

(Translated by Google) It's not a reliable place for car repairs with warranties. They try to get the most out of both the insurance company and the car owner. Although they tried to be friendly, they charged me a lot, under the pretext that the insurance only covered an hour of diagnostic work (which is a lie). I would have to pay the extra time, which is not the case. When they initially called, they had to mention the estimated time: 1 hour, 1 hour and a fraction, 2 hours, etc., so what they didn't claim at the beginning, they charged the vehicle owner. They also caused damage to the bodywork, which I could easily go back and fight, but I won't because this would take a long time, and I'd be leaving the country in two days. This happened to me because I didn't read the contract before taking it. Otherwise, I would have fought more firmly. Where reputable places are also mentioned, they told me that the one I took it to was one of the worst. But if you happen to read this review and decide to use their insurance, be sure to read the contract carefully beforehand and ask them to diagnose everything in one go and report the entire time so that you end up paying only the deductible. This is not a reliable place for car repairs under warranty. They try to take advantage of both the insurance company and the car owner. Although they tried to be friendly, they charged me a lot, claiming that the insurance only covers one hour of diagnostics (which is a lie). They said I would have to pay for the extra time, which isn't true. When they initially called, they should have mentioned the estimated time: 1 hour, 1 hour and a bit, 2 hours, etc. Therefore, what they didn't initially claim, they charged the vehicle owner for. Furthermore, they caused damage to the bodywork, which I could easily go back and fight for, but I didn't because it would take too long, and I'm leaving the country in two days. This happened to me because I didn't read the contract before taking it in. Otherwise, I would have argued more firmly. The contract also mentions reputable places, but I was told that the one I took it to is one of the worst. Anyway, if you happen to read this review and decide to use your insurance with them, make sure you read the contract carefully beforehand and ask them to diagnose everything in one go and report the full amount of time so that you end up only paying the deductible. (Original) It's not a reliable place for car repairs with warranties. They try to get the most out of both the insurance company and the car owner. Although they tried to be friendly, they charged me a lot, under the pretext that the insurance only covered an hour of diagnostic work (which is a lie). I would have to pay the extra time, which is not the case. When they initially called, they had to mention the estimated time: 1 hour, 1 hour and a fraction, 2 hours, etc., so what they didn't claim at the beginning, they charged the vehicle owner. They also caused damage to the bodywork, which I could easily go back and fight, but I won't because this would take a long time, and I'd be leaving the country in two days. This happened to me because I didn't read the contract before taking it. Otherwise, I would have fought more firmly. Where reputable places are also mentioned, they told me that the one I took it to was one of the worst. But if you happen to read this review and decide to use their insurance, be sure to read the contract carefully beforehand and ask them to diagnose everything in one go and report the entire time so that you end up paying only the deductible. No es un lugar confiable para arreglo de carros con garantias, tratan de sacar el mayor provecho, tanto por parte del seguro y del propietario del auto. Aunque trataron de ser amables me cobraban mucho, sopretexto que el seguro solo pagaba una hora de diagnóstico (lo que es mentira) yo tendría que pagar el tiempo extra y no es así pues ellos cuando de principio llaman tubieron que mencionar el tiempo estimado: 1 hora, 1hr y fraccion, 2 horas, etc., por ello lo que no reclamaron en un principio, se lo cobran al proietario del vehículo. Además me causaron daños en la carrocería que bien podría volver y pelear pero no porque esto se prolongaría y en dos días salgo del país. Esto me pasó por no leer en contrato antes de llevarlo, de lo contrario hubiera peleado con más firmeza y donde también se mencionan lugares de buena reputación, me dijeron que ahí donde lo llevé es de los más malos. Pero bien si llegan a leer esta reseña y deciden usar su seguro con ellos, asegurense de leer bien el contrato antes de y pedirles que diagnostiquen tooodo en un solo y reporten el tiempo completo para que así terminen pagando solo el deducible.

Absolutely disgusting. I paid $100 dollars for inspection to be done on my tires and was told everything looked fine and we were all good to go by MULTIPLE service advisors. I went to get my tires rotated and was told my front two tires are completely thinned out. That Weld county garage should have caught this happening. I called and spoke to a service manager who was very rude, condescending and did not care about anything I had to say. All she cared was getting me off the phone as fast as possible. Weld county garage prides themself off of ... Read More

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Google - Apr 23, 2025

Absolutely disgusting. I paid $100 dollars for inspection to be done on my tires and was told everything looked fine and we were all good to go by MULTIPLE service advisors. I went to get my tires rotated and was told my front two tires are completely thinned out. That Weld county garage should have caught this happening. I called and spoke to a service manager who was very rude, condescending and did not care about anything I had to say. All she cared was getting me off the phone as fast as possible. Weld county garage prides themself off of being a “Christian” company but as soon as something happens it’s not their fault. I will never be coming here again and will never recommend this place to anyone. This is your warning DO NOT GO HERE!

If I could give this place a 0 I definitely would! Not only are they dishonest but they try to charge you for things your car doesn't need. Or they don't do a good job before they sell them! I bought my car 3 months ago and 2 days ago my car wouldn't go into park. So they told me to bring it in. It was there for 2 days. I finally heard back from them. I worked with Melinda and they came back saying they weren't sure what was wrong with it that it could be a sensor or ... Read More

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Google - Apr 11, 2025

If I could give this place a 0 I definitely would! Not only are they dishonest but they try to charge you for things your car doesn't need. Or they don't do a good job before they sell them! I bought my car 3 months ago and 2 days ago my car wouldn't go into park. So they told me to bring it in. It was there for 2 days. I finally heard back from them. I worked with Melinda and they came back saying they weren't sure what was wrong with it that it could be a sensor or a valve and it would be more then 6,000 to fix it. I stated I didn't have that kind of money. They said let them talk to their boss. It was a kot of back and forth as my husband got a different story saying I owned my vehicle longer the 6 months ornit went over the milage. I got a call back saying they would now charge me 1,700. The 7,000 they said that included maintenance front windshield wiper the back windshield wiperthey said broke but worked when I took it in, driver seatbelt had cracks. etc..!! I told them I was going to call around and they stated the "deal" was only good for the remainder of the day! After all the dishonesty we went to pick the car up and now it didn't start at all. After they had to disarm it because it wouldn't go into gear. They denied all doing of this so I had to get it towed! I would never recommend buy a car or taking your car here for maintenance!

I recently had my car towed to WCG after it broke down in Greeley, and while I had heard great things about the shop, my experience ended up being frustrating. Melinda, who I worked with, was excellent in terms of communication and kept me updated during the nearly two months my car was in their care. While the delay in repairs wasn't their fault (due to parts availability), everything seemed fine when I picked up my car—until I noticed damage to the front bumper. Upon closer inspection, I saw that the clips had been yanked off, and the ... Read More

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Google - Mar 31, 2025

I recently had my car towed to WCG after it broke down in Greeley, and while I had heard great things about the shop, my experience ended up being frustrating. Melinda, who I worked with, was excellent in terms of communication and kept me updated during the nearly two months my car was in their care. While the delay in repairs wasn't their fault (due to parts availability), everything seemed fine when I picked up my car—until I noticed damage to the front bumper. Upon closer inspection, I saw that the clips had been yanked off, and the bumper had been pulled off forcefully. I immediately reached out to Melinda, and WCG indicated that they weren't going to assume responsibility because there was already damage to the vehicle (there wasn't) but, then 2hrs later, she confirmed that the tech admitted to damaging my car but failed to inform her or the manager. I was provided a quote from a local body shop to fix the damage, which seemed reasonable, but this is where things took a turn. Kristy wanted me to come in and rivet the inner well to the damaged bumper... After saying now Kristy, the service manager, tried to bully me into using their shop to save money on the repair, and even attempted to interfere with my chosen body shop by pressuring them to use parts from WCG. It was an uncomfortable and embarrassing situation, especially since the body shop had no contract with WCG. While Kristy eventually agreed to cover the cost of the repairs, including the $20 for a clip that was ripped off, the entire experience left a sour taste. To make matters worse, I noticed a significant scratch on my passenger side door that was caused during the bumper removal process to complete the repairs @ WCG. It was present when I dropped the car off, but I had been so focused on the driver’s side damage that I didn’t notice it until later. My body shop even took pictures documenting the scratch. On a positive note, WCG did provide me with a loaner car while my vehicle was being repaired, (but not before having to fight for that too) and did cover the full cost of the bumper and driver door repairs. If it weren’t for the damage caused by their tech and the bullying from Kristy, I would’ve given this shop 4 stars. But given my experience, I would strongly recommend taking pictures of your car before leaving it for service, as it seems there are some shady practices with their techs and unethical business practices led by Kristy on behalf of WCG. Melinda was good to work with, but unfortunately, the actions of Kristy and the damage done to my car have left me to never return. I attached photos of the damage, the green photo is x-ray vision showing the scratches I didn't notice at drop off.

Donovan was great to work with. No pressure, knowledgeable, told the truth when he wasn’t sure about an answer, then researched it. He used to be an assistant service manager, so he knew a lot of mechanical stuff. I recommend working with him.

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The worst dealership I’ve ever worked with. They do not care about anything other than selling cars and getting people out. It’s crazy how many people work there and cannot answer phones or return messages. They don’t resolve anything and they avoid calling people back at all costs. The only other time I had a complaint about this dealership was a year or so ago and I left a 1 star review after over a month of not getting a call back on an issue that was their fault. I quickly received a call back after my review ... Read More

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Google - Mar 18, 2025

The worst dealership I’ve ever worked with. They do not care about anything other than selling cars and getting people out. It’s crazy how many people work there and cannot answer phones or return messages. They don’t resolve anything and they avoid calling people back at all costs. The only other time I had a complaint about this dealership was a year or so ago and I left a 1 star review after over a month of not getting a call back on an issue that was their fault. I quickly received a call back after my review and was told they would help resolve my issue if I took down my review and left a 5 star review. I took the review down because I wanted a resolution, but I did not leave them a 5 start review. That’s such a shady business practice. I would recommend anywhere besides Weld County Garage.

If I could do a lower star I would. I took my car in last summer to get the rack and pinion fixed, got charged the diagnostic and the repair which they didn't make the right repair they changed all the power steering lines. Then about 3 months later I took it back in to get the rack an pinion repair they charged another diagnostic fee and then said that the rack and pinion needed to be replaced which is what I said at the start of all this. They had my car for a bout a week which put ... Read More

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Google - Feb 25, 2025

If I could do a lower star I would. I took my car in last summer to get the rack and pinion fixed, got charged the diagnostic and the repair which they didn't make the right repair they changed all the power steering lines. Then about 3 months later I took it back in to get the rack an pinion repair they charged another diagnostic fee and then said that the rack and pinion needed to be replaced which is what I said at the start of all this. They had my car for a bout a week which put me out of work because I didn't have transportation and I kept calling and checking if it was fixed and after about the 7th day I called and they said "has it ever made a grinding noise when you turn right" to which I replied no never. They said the whole front differential was shot and needed to be replaced and it was going to be $3000 plus the rack and pinion. This car isn't worth that much money as is so I said no and got the car back and sure enough every right turn causes the car to almost shake and it grinds terribly. I tried to have the front axle pulled because again I'm not going to spent the $3000 on it and they set up an appointment and told me multiple times that they could do the work so I brought it in today at the scheduled time, they didn't pull it in for about 4 hours and called me and said they weren't comfortable enough to pull the axle, so I went and grabbed the car and they told me the reason they didn't want to repair it was because of liability issues that might come from it which they made the issue when I replaced the rack and pinion. If you need work done on your vehicle do not take it to this shop they over charge and the communication is terrible I had the worst experience with weld county garage and I will never take a car back to have work done or buy a car from them.

Came here a couple months ago to test drive a truck and their were ladies rough housing inside, no sales people even tried to approach us, we had to ask parts who we should work with. I ended up buying my truck somewhere else but came in today for a recall that I had an appt set for and was told my appt wasn't until the next week and the loaner vehicle wasn't available. I will be taking my business to Loveland GMC going forward. At least the service dept in Loveland gets their dates straight

My father-in-law took their vehicle in to get it checked and tuned so my son, who is in college five hours away, could drive it while he was going through recovery from knee surgery (his car is a manual transmission). They charged us $170 dollars to put in a new battery, among other things. Fast forward three weeks and the vehicle won't start. Get it towed to a mechanic and after another $500, the vehicle runs great. Needed a new battery, because even though Weld County Garage charged us for one, they never really put it in. And it needed a ... Read More

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DealerRater - Jan 31, 2025

My father-in-law took their vehicle in to get it checked and tuned so my son, who is in college five hours away, could drive it while he was going through recovery from knee surgery (his car is a manual transmission). They charged us $170 dollars to put in a new battery, among other things. Fast forward three weeks and the vehicle won't start. Get it towed to a mechanic and after another $500, the vehicle runs great. Needed a new battery, because even though Weld County Garage charged us for one, they never really put it in. And it needed a fuel infection system clean up. Seems logical that would have been part of the tune up we paid for. Contacted WCG about the battery not being replaced and they were adamant they had and the only way they could do anything is if we brought the other battery back. I wouldn't trust this shop to fix a cup of coffee, let alone any of my vehicles. And they certainly don't stand behind their work. This place used to have a good reputation, obviously they don't care anymore.

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We used to like this place and have only entrusted our oil changes since we bought our 2018 Chevy Silverado new 7 years ago. Mind you, we have to drive from an hour away just to come HERE. That is how much we liked and trusted this place in the past. But the last year it seems as though both sales and service staff do not care who you are and treat you like an ignorant number. Every time we get a simple oil change we cannot leave this place without spending at least $1,000. Now a potentially easy fix is being blown ... Read More

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Google - Jan 9, 2025

We used to like this place and have only entrusted our oil changes since we bought our 2018 Chevy Silverado new 7 years ago. Mind you, we have to drive from an hour away just to come HERE. That is how much we liked and trusted this place in the past. But the last year it seems as though both sales and service staff do not care who you are and treat you like an ignorant number. Every time we get a simple oil change we cannot leave this place without spending at least $1,000. Now a potentially easy fix is being blown out of proportion. Example: We called to ask them to look at the pigtail clip to the injector of the pickup that they were diagnosing. We asked if they could replace just it and send us a picture of the part and let us have the part back when we come to pick up the vehicle. My husband was informed by the lady (I am unsure of her name)that this was not a realistic or easy process (a cheaper, less than $300 process) and they would not be able to do it. Of course this is after they quoted us over $2,900 to fix the #7 injector. Keep in mind that they replaced our 3rd glow plug last week, 3 days before the vehicle went into limp mode) which is why we wanted to see if the pigtail may be the culprit (possibly corroded causing arching). Nope, this request was not possible and she was extremely rude to my husband according to him. He asked to speak to a manager and he was informed by her that she was the manager. Well apparently she would rather argue than try to help us see if this may be the issue. Here we go again where we can't leave this place without spending well into the thousands. So irritating! Oh and by the way, we were looking for a new SUV for the past 6 months and each time we would go to this dealership we were treated 3rd class. Guess what? We bought a brand new 2025 Buick Enclave Aviner from Alpine Buick. They were AMAZING and treated us like we should have been treated. Definitely recommend them! Anyways, enough ranting. I would leave this message; please pay more attention to your FAITHFUL customers. Stop being arrogant and too busy to help others. Unfortunately for WCG, you totally lost us as customers and as your cash cow.

Very polite, knowledgeable, timely with paperwork. Our salesman was not pushy, or rude. Will definitely contact him with the next auto purchase needs we may have.

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Bought a truck frome here. Paid 30000 for it they only gave me one key and refused to get me another one. Didn't give me the emissions certificate so I paid out of pocket for that. Called them to voice my complain had to leave mutiple messages and couldn't even get a call back. They repeatedly said there was a coupon packet for truck accessories that they were going to send me. Never recieved it. Honestly just feel like they where trying to rush me out the door.

After waiting for my trade in to be serviced, the totally missed my order which took longer to process....I waited over 3 hours for approval from the bank. I was told I could not leave during this time!!! My salesman was not there at 9 am as was prearranged. I was told I could not leave so I waited there for 3 1/2 hours from test drive time. I was hungry as hell and grumpy because they told me I couldn't leave until I brought up down payment and bank closing soon. They let me leave to get down payment. I felt ... Read More

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Google - Nov 16, 2024

After waiting for my trade in to be serviced, the totally missed my order which took longer to process....I waited over 3 hours for approval from the bank. I was told I could not leave during this time!!! My salesman was not there at 9 am as was prearranged. I was told I could not leave so I waited there for 3 1/2 hours from test drive time. I was hungry as hell and grumpy because they told me I couldn't leave until I brought up down payment and bank closing soon. They let me leave to get down payment. I felt like a prisoner. Not worth it in the future...will go somewhere else to purchase.

I recommend going somewhere else, anywhere else. The worst service department I've ever dealt with. From their cute little advisors to the technicians. They all need work, and your car probably will too after leaving here.

If you really value your money don't go to this place, they sold me a 2015 Gmc truck and a month later the transmission broke and they acted like they were going to fix it and they didn't fix it, the salesmen just argued, they said it wasn't their problem, especially that bald guy who only tells lies, they pushed me aside, I had to return the truck, I lost a lot of money, these people are really a rip-off, the salesmen only deceive you, they get you excited and when the time comes they don't take ... Read More

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Google - Oct 28, 2024

If you really value your money don't go to this place, they sold me a 2015 Gmc truck and a month later the transmission broke and they acted like they were going to fix it and they didn't fix it, the salesmen just argued, they said it wasn't their problem, especially that bald guy who only tells lies, they pushed me aside, I had to return the truck, I lost a lot of money, these people are really a rip-off, the salesmen only deceive you, they get you excited and when the time comes they don't take responsibility for anything, they say to talk to you about the warranties and all that, please don't buy from this place, go somewhere else to buy, look for something really good.

Donovan again crushed it for us. Second vehicle we have bought from him at Weld County Garage. He worked his tail off to find exactly the vehicle we wanted. Great staff all the way around. Highly recommend Donovan and Weld County Garage.

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Upon having an oil leak I decided on WCG to give me a diagnostic. after 24-48hrs I was told my Oil Filter Housing was cracked. Of course with that diagnosis, that specific part was on backorder for an unknown amount of time. And that diagnosis didn't sit well with me so I took it upon myself and looked into the leak, and I found the cause. Returned to WCG to speak with a manager about the wrong diagnosis and the manager offered the refund for that initial wrong diagnosis. But; I had to return a following time for ... Read More

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Google - Oct 4, 2024

Upon having an oil leak I decided on WCG to give me a diagnostic. after 24-48hrs I was told my Oil Filter Housing was cracked. Of course with that diagnosis, that specific part was on backorder for an unknown amount of time. And that diagnosis didn't sit well with me so I took it upon myself and looked into the leak, and I found the cause. Returned to WCG to speak with a manager about the wrong diagnosis and the manager offered the refund for that initial wrong diagnosis. But; I had to return a following time for the refund because I was charged a sale rather than a refund. Therefore not the greatest experience which is why I give the 1 star. On behalf of the manager I was spoken very well with and with a professional tone, just that the expectation and experience I was holding; was not to my liking.

Bought a used truck there about a year and a half ago. Was told it went through a thorough inspection by the dealership. After putting less than 1,000 miles on it, it needed $28,000 worth of repairs. I had to use my entire extended warranty I bought plus another $800 out of pocket. I was sold the vehicle in this condition and they tell you ‘you never know what you’re getting when you buy a used car’. I had to leave the truck at the dealership for over a month to get everything fixed and didn’t have a vehicle to drive. ... Read More

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Google - Oct 3, 2024

Bought a used truck there about a year and a half ago. Was told it went through a thorough inspection by the dealership. After putting less than 1,000 miles on it, it needed $28,000 worth of repairs. I had to use my entire extended warranty I bought plus another $800 out of pocket. I was sold the vehicle in this condition and they tell you ‘you never know what you’re getting when you buy a used car’. I had to leave the truck at the dealership for over a month to get everything fixed and didn’t have a vehicle to drive. Last week, it left me stranded multiple times after it wouldn’t start, so I brought it in to have it checked out. After 4 days, I was told they can’t find anything wrong with it and they charged me $239 to tell me their mechanics can’t find the issue. $39 of that was for ‘parts’. Complete nightmare experience from the very beginning. I will never let another mechanic touch this garbage vehicle they conned me into and would never suggest anyone goes to this scam of a dealership.

I bought my Ford Raptor at this dealer, with Alejandro Rodrigues and the experience was very good from the call to ask if it was in inventory until the closing of the purchase, a very friendly and professional service, he answered my questions in the best way and was very kind with me and my family! The only detail that I would complain about with the dealer would be that they improve the front desk service since I was standing in front for like 10 minutes and they didn't ask me if I needed anything

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If i could give this dealerahip 0 stars i would. We should had know what kind of a dealership we were dealing with, when we purchased a 90,000 OTD priced car and the mananager did not acknowledge us once. That did not prepare ua for the rudeness of the service manager, i do believe her name is Betsy and what we feel is the unknowlegable service techs. We had our 2021 Yukon in for service and was told it was the EGR valve.after we was told it was fixed and we paid 1500.00. The same warning was popping up and the check service ... Read More

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Google - Sep 17, 2024

If i could give this dealerahip 0 stars i would. We should had know what kind of a dealership we were dealing with, when we purchased a 90,000 OTD priced car and the mananager did not acknowledge us once. That did not prepare ua for the rudeness of the service manager, i do believe her name is Betsy and what we feel is the unknowlegable service techs. We had our 2021 Yukon in for service and was told it was the EGR valve.after we was told it was fixed and we paid 1500.00. The same warning was popping up and the check service light was still on. At this time we were told it was somthing with the water. We were called and told it was fixed again but. When we picked it up and got it back home and drove it for 10 miles the same warning popped up as the original time and the check engine light was on AGAIN. This time they said it was some kind of sensor. We do not feel like it was ever the EGR valve to begin with and have neen ripped off. We were told by the service manager the car was throwing 2 different codes. If this is the case why didnt the tech see it and fix the problem to begin with. Beware of this dealership.

I really don’t leaving negative reviews, BUT…We scheduled an appointment for 10am to have the battery changed. When I called at 9:15am the man I spoke with told me it shouldn’t take more than 10-20mins. Now that I’m here they are now telling me it will take 2 Hours! The shuttles have all left so I can’t even get a ride home to get some things done. My days are mapped out in order to make the best use of every minute. If I had known the time frame and not getting a ride home ... Read More

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Google - Sep 11, 2024

I really don’t leaving negative reviews, BUT…We scheduled an appointment for 10am to have the battery changed. When I called at 9:15am the man I spoke with told me it shouldn’t take more than 10-20mins. Now that I’m here they are now telling me it will take 2 Hours! The shuttles have all left so I can’t even get a ride home to get some things done. My days are mapped out in order to make the best use of every minute. If I had known the time frame and not getting a ride home I would have brought some material to read and work on. The other problem. We were given a coupon book when we purchased our car. One is for a “free car rental” for the day. When I gave it to them I was told that I’d have to pay $42, the fine print says “up to $25.95”. They don’t have rentals that low so it shouldn’t say free. Even using one for 1 hr, which is all I would need it for, wouldn’t work. It’s all or nothing. They do good work and most people are friendly. The issues is the time frame lies they have told me multiple times. Last time I was told when I dropped off the car that it’d be 30 mins for an oil change. Turned out they were way behind and it took 2 1/2 hrs! I don’t know if the check in desks don’t know when they are behind, but if an appointment is made that person shouldn’t have to wait and get pushed back because of walk ins. To be honest I wouldn’t use these guys if our warranty didn’t require it. If we go somewhere else the last year of our nose to tail warranty would be void, something the dealer doesn’t mention when you buy from them. If there was another GMC dealer close by I’d go there and hope they are better. Oil changes can be done anywhere but other work must be done by a dealership fot the warranty to be valid.

DO NOT buy here. They sell lemons knowingly. Stay far away. Had the car an hour and the engine dropped out of a brand new car. They offered zero in return.

I went in today looking for a new vehicle. And spoke with a blonde woman who smelled like alcohol! not going there again.

They went over all the information on the truck and the paperwork very thorough I don’t feel pressured at anytime during my dealing with the salesman.

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Worst customer service ever! Do not purchase a new vehicle here. They promise you the world and then when your brand new vehicle doesn’t work properly, they want you to wait 3 weeks to get it in for diagnostics. Unreal.

Appraisal service is a joke! went there gave them my keys, first mistake! then sat there for an hour. I finally got tired of waiting around, asked for my keys back. Their customer service needs work! Won't be back, Thanks for nothing WCG

Do NOT use the service department here! Melinda was absolutely rude and Paul was not willing to help make the situation somewhat right. All I got was a sorry we didn't tell you it would take 48 hrs just to diagnose and then wait however long to fix it. How does a family with one vehicle get to work, get groceries etc. I asked about a loaner vehicle, which I know they do because when I dropped off my vehicle they were helping a gentleman get setup with one. Paul chuckled and said I don't know who told you ... Read More

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Google - Jul 17, 2024

Do NOT use the service department here! Melinda was absolutely rude and Paul was not willing to help make the situation somewhat right. All I got was a sorry we didn't tell you it would take 48 hrs just to diagnose and then wait however long to fix it. How does a family with one vehicle get to work, get groceries etc. I asked about a loaner vehicle, which I know they do because when I dropped off my vehicle they were helping a gentleman get setup with one. Paul chuckled and said I don't know who told you we do that but we don't. Nowhere on the website said this would be 48+ hours just to diagnose and neither did my appointment confirmation. I will be taking my business elsewhere and won't buy another vehicle from an establishment that has the WORST customer service and treats their customers like an inconvenience. Something is seriously wrong with their business practice. I will make sure I advise anyone to steer clear of WCG.

Took my car in for the ac blower a they gave it back to me with my alinement off a basically told me it’s my fault. Didn’t even try to sort it out just brushed me off a told me I have to pay 200 diagnostic fee so they can see what’s wrong. The hole thing really had me worried about what else would happen if I did let them a they did it to begin with this really had me question any garage I would take my car to.